Terms of Use


1. Terms
By accessing the PIONEER MATERIALS WEST web site, you agree to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and further agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

The data, information and materials on the PIONEER MATERIALS WEST web site, including but not limited to text, graphics, logos, icons, images and software (the "Content"), is the property of PIONEER MATERIALS WEST or the supplier thereof and is protected by U.S. and international copyright laws. You may use the Content to access information about your account with PIONEER MATERIALS WEST, place orders for certain products, and other uses consistent with these Terms and Conditions of Use.

2. Use License
PIONEER MATERIALS WEST grants you permission to temporarily download one copy of the materials (information or software) on the PIONEER MATERIALS WEST web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on the PIONEER MATERIALS WEST web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by PIONEER MATERIALS WEST at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on the PIONEER MATERIALS WEST web site are provided "as is". PIONEER MATERIALS WEST makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PIONEER MATERIALS WEST does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations and Indemnity
In no event shall the PIONEER MATERIALS WEST website or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the PIONEER MATERIALS WEST Internet site, even if the PIONEER MATERIALS WEST web site or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

By using the PIONEER MATERIALS WEST web site, you agree to indemnify, hold harmless, and defend PIONEER MATERIALS WEST and its officers, directors, members, managers, employees, agents, affiliates, suppliers, licensors, successors, and assigns from and against any and all claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, reasonable attorneys' fees, resulting directly or indirectly from a claim by a third party that is based on your use of this web site in violation of these Terms and Conditions of Use.

5. Order Acceptance and Billing
All billing information provided must be truthful and accurate.  Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation.  Prior to accepting an order we may also request additional information from you.  We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.  If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.  We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.  PIONEER MATERIALS WEST may request a pre-authorization for some orders placed online with a credit or debit card.  This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period.  Your card issuer determines the length of time the pre-authorization is held.  We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).  You will not be charged for most orders until the order has shipped. PIONEER MATERIALS WEST reserves the right to limit the quantity of items purchased per person, per household or per order for any reason.  These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address.  We will notify the customer should such limits be applied.  

6. Pricing Information
PIONEER MATERIALS WEST cannot confirm the price of an item until after your order is placed.  Pricing errors may occur on the PIONEER MATERIALS WEST website and therefore, we reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from PIONEER MATERIALS WEST.  PIONEER MATERIALS WEST may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  

7. Promotional Codes
Promotional codes are limited in nature and may expire or discontinue with or without notice.  Promotional codes are void where prohibited by law.  Promotional codes may not be copied, sold, or otherwise offered to any third party.  They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

8. Revisions and Errata
The materials appearing on the PIONEER MATERIALS WEST web site could include technical, typographical, or photographic errors. PIONEER MATERIALS WEST does not warrant that any of the materials on its web site are accurate, complete, or current. PIONEER MATERIALS WEST may make changes to the materials contained on its web site at any time without notice. PIONEER MATERIALS WEST does not, however, make any commitment to update the materials.

9. Links
PIONEER MATERIALS WEST has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PIONEER MATERIALS WEST of the site. Use of any such linked web site is at the user's own risk.

10. Site Terms of Use Modifications
PIONEER MATERIALS WEST may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11. Governing Law
Any claim relating to the PIONEER MATERIALS WEST web site shall be governed by the laws of the State of Georgia without regard to its conflict of law provisions.

12. Return Policy
All refunds must be approved by a Branch Manager. Restocking fees may apply. Call your local branch for questions regarding returns and restocking fees.