We’re Building a Better Website
The upgrade will be complete June 12, 2023
At Pioneer Materials West, we are committed to delivering excellent customer service beyond the jobsite. We strive to deliver everything you need to make your job, and your business, successful. We’re excited to announce: our website and e-commerce Customer Portal will be upgraded in June.
The updated site and new Customer Portal are YOUR tools for efficiency and success. You’ll still have many of the features you have grown accustomed to, plus new tools, in a fully customizable format.
As with any enhancement, a few things will be different. Here is what you can expect as we make the transition.
Reset Your Payment Methods
For security purposes, we are not transferring over any banking or payment information. When the upgraded website launches in June, you will have to re-add your saved payment methods. Download the Payments Guide now.
The website address and your username and password will stay the same. Your order history, current jobs, quotes, employee permissions, and roles will all still be available when you log in to your account after the upgrade.
Key Improvements
Multiple payment types
When it comes time to re-add your payment methods, you’ll notice you can now save multiple bank accounts. This additional flexibility is just one more way the Customer Portal works for your benefit.
Improved Shopping Experience
The shopping interface on our website will also be updated, offering an easier way to browse and purchase products online. Quickly reorder a past order, use a saved list, or explore the new My Catalog feature to get you what you need faster – it’s all here for you now.
Spreadsheet View
Orders and quotes can now be sorted and filtered online, just like a spreadsheet. The data is not just read-only, either. You will also be able to copy and paste product data right from the screen, as well as export data to Excel or PDF.
Customized Views
The Customer Portal is now fully customizable, allowing you to select and arrange the information you need to run your business. From the Orders and Quotes screens, you can set and save your preferred view as a default, and get your job done faster and more efficiently each time you sign on.
Updated Notifications
Use the enhanced delivery and account notifications to keep your business moving forward. Get text messages when your materials arrive on-site or select an email alert when job quotes are getting close to expiration. Notifications are your extra set of eyes and ears.
Quotes
You’ll also find a section dedicated specifically to job quotes. With our updated site and Customer Portal, you’ll find it easier to stay organized, informed about your jobs, and up-to-date on product pricing.
What’s Next?
For now, keep using our website and Customer Portal just as you always have. We will email you updates with important information and instructions as we get closer to the upgrade date.
Questions?
We’ve got answers to many of your Frequently Asked Questions here. Talk to your salesperson or contact us at your local yard. We are always here to help!